FREQUENTLY ASKED QUESTIONS
What are your questions about buying art? If you don't find your answers, please send me your follow up questions here.
How often is Trae's Art News sent out? My newsletters are sent out 1-2 times a month featuring new artwork, pics, videos and other fun news. My subscribers are the first to see new art.
Please make sure your shipping information is correct. I am not liable for packages sent to a wrong address due to an error on the buyer’s part.
How long will it take for my artwork to arrive? For original paintings and art prints order processing time is 2-4 business days. For all other items please allow 3-5 business days to ship. You will be notified when your order has shipped. Your tracking number will be provided. After you add items to your cart, you will see the following shipping options.
- STANDARD shipping & handling $8.95 for all orders up to $22.99.
- STANDARD shipping & handling $18.00 for all orders $23.00 to $54.99.
- STANDARD shipping & handling $22.00 for all orders $55.00 to $74.99.
- FREE Standard Shipping for all orders over $75 in the continental United States. If you need expedited shipping please contact me.
What is your Return Policy on original art and art prints? If you change your mind about your purchase, I understand and want to make it right for you. Prints and non-commissioned paintings can be exchanged for a credit on traemundt.com for the full amount, minus any shipping costs as long as the following conditions are met:
- 7 days from receiving the artwork you must let me know that you would like to return the artwork.
- Your artwork must be unused and in the same condition as when it was shipped. It must also be in the original packaging.
What if I decide that I would like to return my artwork but the 7 day window has passed? Please send me a message. Your satisfaction is very important to me.
For all other items, send me a message here.
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